服世繪
隔行如隔山，套用在服務業上更是明顯，服務業不只產業就百百種，光職業的不同，就各自有其重點要尋找。再加上網路越來越發達，資訊的取得越來越方便，其中對於服務業的衝擊是十分可觀的。選擇餐廳之前，搜尋部落客寫的評語、看Google Map上的評論，已是你我共同的SOP。但我們都是從顧客的面向來看，你有沒有想過…
我們服務業是怎麼看你們這些xx的客訴 ?!!!
面對這些種種的評論或評價，說好聽點，我們會面帶微笑面對，幫您換一份新的餐點，但當我們離開你們的視線範圍後，你會收到滿滿的口水(或是問候你全家)。
那些面對客訴的笑臉背後，一定充滿著有趣(xx)的故事。身為顧客的你，可以笑著聽完我們對你的想法；身為同行的你，可以聽聽我們該怎麼看待這些事情。來賓會用什麼觀點，來改變我們對此的態度(也可能會一起罵這些無知的奧客)，但不管怎麼樣，你能聽到不同面向的想法。
想知道服務業人生百態有哪些?
請收聽服務業的傲慢與偏見- 服世繪
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